Terms of service

Talents & Tails bv - Terms and Conditions - Update: 28/09/2023

Index 

Article 1 – Corporate Identity

Article 2 – Relevance

Article  3 – Our Offer and Your Order

Article  4 – Right of Withdrawal

Article  5 – Pricing

Article  6 – Payment

Article  7 – Conformity and Guarantees

Article  8 – Delivery and Execution

Article  9 – Length transactions: duration, termination and extension

Article 10 – Circumstances beyond our control

Article 11 – Intellectual property

Article 12 – Complaints and Disputes

Article 13 - Disclaimer

 

Article 1: Corporate Identity

Talents&Tails bv

Morckhovenlei 84, 001

2140 Borgerhout

VAT identification number: BE0802.206.628

E-mail address: info@babelle.be

Availability: Monday to Friday from 10am-5pm (except on public holidays)


Article 2 - Relevance

  1. These general conditions/terms apply to any offer of the entrepreneur and to every finalized distance agreement between entrepreneur and consumer.
  2. Before the distance agreement is concluded, the text of the general conditions/terms is being made available to the consumer. If this is reasonably not possible before the distance agreement is concluded, it will be indicated that the general conditions/terms can be seen at the entrepreneur and on request of the consumer these general conditions/terms shall be sent to the consumer as soon as possible without extra costs.
  3. If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the general conditions/terms can be made available electronically to the consumer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible, before the distance agreement is concluded it will be indicated where the consumer can find the general conditions/terms electronically and that these conditions/terms at the consumer’s request will be sent electronically or otherwise to the consumer without extra cost.
  4. We deliver both nationally as internationally.
  5. Clients have to be 18 years or older to order any goods.
  6. Placing an order counts as an explicit acceptance of our general terms and conditions which are available on our website at all times.
  7. When placing an order online, we will provide you with an order confirmation.
  8. When additional terms and conditions are applicable, all of the above applies to these terms and conditions as well. If our general terms and conditions should go against the additional terms and conditions, the customer can always invoke the terms and conditions most in their favor.

Article 3 – Our offer and your order

  1. If an offer has a limited validity or has other specifications, this will be emphatically mentioned.
  2. The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by the entrepreneur are true representations of the products and services. Obvious mistakes and errors do not bind the entrepreneur.
  3. Each offer contains such information that it is clear for the consumer which rights and obligations are related to the offer when it is accepted by the consumer. This concerns in particular:
    1. The price, including taxes
    2. The manner in which the agreement has been concluded and the necessary signatures
    3. Whether to apply the right of withdrawal
    4. The method of payment, delivery and performance of the contract
    5. The deadline for accepting the offer or the period within which the entrepreneur guarantees the price
    6. The level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication
    7. If the agreement after the conclusion is archived and if so how to consult it for the consumer
    8. The manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by them under the agreement.
    9. Any other languages, including Dutch, for the agreement
    10. The codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult electronically the codes of conduct; and
    11. The minimum duration of the distance agreement in the event of a length transaction.
  4. The order and the agreement between us and the customer are completed as from the moment that the order is confirmed by email and the payment through credit- or debitcard is confirmed by the card provider. We accept payment via PayPal or online banking. In case the card provider declines your payment to us, we will not be responsible for any time delay for your delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
  5. To purchase a product, the customer adds the product to the checkout. Afterwards the contact details and billing details need to be filled in by the customer. Subsequently or at the same time the customer chooses the mode of delivery. The customer confirms their order by clicking “confirm”.
  6. When the customer’s payment is late/overdue or we have noticed payment issues with the customer’s previous orders, Antwerp Avenue reserves the right to rescind an agreement.

Article 4 – Right of Withdrawal

 Deliverance of products

  1. After purchasing products the consumer has the possibility to disband the agreement without giving reasons during 14 days. The return costs are borne by the customer. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the entrepreneur.
  2. During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur. In no way is it possible to return an article that has clear damage from dog teeth, dog hair or dog saliva. Packaging from food and snack articles need to remain closed at all times.

Deliverance of Services

  1.  When services are supplied, a consumer has the possibility of dissolving the contract, without giving reasons, during at least fourteen days, starting on the day when the contract was concluded. This withdrawal can be done verbally, although it is highly recommended to do this in writing or via e-mail for the sake of evidence.
  2.  In order to make use of his right of withdrawal, the consumer will act in accordance with the reasonable and clear instructions that the trader provided when the offer was made and/or at the latest upon delivery.

Article 5 - Pricing

  1. During the validity period mentioned in the offer, the prices of the offered products and services shall not be raised except for price changes due to changing VAT
  2. Notwithstanding the previous paragraph the entrepreneur can offer products and services with variable prices when these prices are subject to fluctuations on the financial market and where the entrepreneur has no influence. This bondage to fluctuations and the fact that the mentioned prices are target prices will be mentioned with the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted only if they are the result of legal regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement only if the entrepreneur has stipulated this and:
    1. These are the result of legal regulations or provisions; or
    2. The consumer has the competence to terminate the agreement from the day the price increase takes effect.
  1. Prices stated in offers of products or services include VAT.
  2. In case of a technical error concerning the display of the price, the trader will only be bound if the displayed price could be reasonably expected for the product or service.

Article 6 – Payment

  1. As far as no other date has been agreed, sums payable by the consumer should be paid within 14 days after the start of the withdrawal period as stipulated in article 6, paragraph 1. In the case of a contract to provide a service this 14 days start on the moment the consumer receives the traders confirmation of the contract.
  2. When selling products to consumers, the general terms and conditions may stipulate an advance payment in excess of 50%, even up to 100%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order or service(s) in question before the stipulated advance payment has been made.
  3. The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated. In the event of non-payment on the part of the consumer, the trader has the right, subject to statutory limitations, to charge the consumer reasonable costs about which the consumer was informed in advance.
  4. In case of default by the consumer the entrepreneur has, subject to legal restrictions, the right to charge the reasonable costs which are made known to the consumer in advance.
  5. We only accept payment through payment methods explicitly mentioned on our website.

Article 7 – Conformity and Guarantees

  1. The entrepreneur ensures that the products and services measure up to the agreement, ensures the in the offer mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of the establishment the existing legal provisions and/or government regulations. If agreed the entrepreneur also ensures that the product is suitable for other than normal use.
  2. A guarantee provided by the entrepreneur, manufacturer or importer does nothing to alter the rights and claims which the consumer under the agreement can put forward against the entrepreneur.
  3. We guarantee that our goods match the order and comply with the normal expectations you will have about the product, considering the specifications and nature of the product. We also guarantee that our goods are in accordance with the applicable laws at the time of order.
  4. Any damages, for example scratches or wear and tear caused by the customer by using the products will never fall under the legal warranty. 

Article 8 - Delivery and Execution

  1. The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.
  2. The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.
  3. Babelle will not in any way be responsible for mistakes made by the customer concerning the shipping and billing address and mistakes that may cause time delays in delivery or impossibility of delivery.
  4. When a product is in stock, it will be delivered within 2 to 5 working days to Belgian and Dutch clients. These times of delivery are merely an indication/estimation of delivery time. The delivery of our products to international clients (EU other than BE and NL and other worldwide destinations) will take at least 5 working days and a maximum of  2 months.
  5. In case a product is out of stock, the customer will be notified by email about a later delivery time. If the customer does not agree with the time delay, the order can be canceled or he can order an alternative product. The canceled order will be reimbursed or in case the customer orders an alternative product, the surplus will be reimbursed or the remaining amount billed.
  6. If we are unable to deliver in time, we will always notify the customer before the end of the estimated delivery term. If we fail to notify the customer, the customer can cancel the order without any cost. In that case, we will reimburse the amount due no later than 30 days after the cancellation.
  7. When by any chance our products are damaged during shipping and therefore don’t match the description of the purchase, the customer needs to report this as soon as possible and definitely within three days and return said products within 14 calendar days after acceptance. 
  8. We will not be held responsible for any damage caused by late delivery or non-delivery by the courier. Our liability will be limited to the value of the products which can be proven not to have been received by the customer.

Article 9 - Length transactions: duration, termination and extension

  1.  The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products or services, subject to the agreed termination rules and a period of notice that does not exceed one month.
  2.  A fixed-term contract has the lead-time or validity that cannot exceed 2 years. A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if the consumer has at all times the right to terminate, with a period of notice that does not exceed one month.

Article 10 – Circumstances beyond our control

  1. In case of circumstances beyond our control we are not responsible to fulfil our commitments. In that case we can either postpone our commitments for the duration of the circumstances beyond our control, or disband the commitment altogether.
  2. Circumstances beyond our control are those situations that hinder the compliance of our commitment towards our customers. Examples of such situations are: strikes, fire, company malfunctions, energy malfunctions, extreme weather, malfunctions of the telecommunications network or signal disturbance of used communication systems, non-delivery or late delivery of suppliers, ..

Article 11 – Intellectual Property

  1. Our website, logos, content, photos, names and all our general communications are protected either by our intellectual property rights or our supplier’s intellectual property rights.
  2. It is prohibited to use our intellectual property or modify our intellectual property without our consent as stated in this article. This implies that you can not copy or reproduce drawings, photos, names, texts, color combinations etc without our explicit consent.

 

Article 12: Complaints and Disputes

  1. We definitely hope you are happy with your purchase. If you however have any complaints about your order, please feel free to contact us on info@babelle.be. We will try our very best to handle your complaint within seven days.
  2. Belgian law applies to all agreements between us and our customers, regardless of their place of residence. The only competent courts in dispute settlement are the Belgian courts. If however for any reason international laws apply, for the interpretation of our existing general terms and conditions we will in the first place resort to the Belgian Law of Commercial Practices and Consumer Protection as codified in Book VI of the Code on Economic Law of 2013.

Article 13 - Disclaimer

Accessing and using this site means that the user has read, understood, agreed to and is bound by the following terms and conditions:

Information on this website

Babelle takes the utmost care to ensure the reliability, topicality and correctness of the information on this website. Although the information on this website has been compiled with the greatest possible care, no liability can be accepted for inaccuracies that are likely to be an error. No rights can be derived from the described products and prices if it is apparent to the average consumer that the described products and prices contain inaccuracies. Babelle reserves the right to change the content of the information on the website.

Functioning of this website

Babelle does not guarantee the error-free operation or uninterrupted accessibility of this website or the services it offers electronically.